Refund & Cancellation Policy

Operator: UNIPRO Solutions Inc., Quezon City, Philippines
Service: UNI PRO (https://uniproph.com)

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1. Overview

This policy explains when ticket payments made through UNI PRO may be cancelled or refunded. Fees on the Platform are shown in ₱ (Philippine pesos). Payments are collected by Prestige Creative Inc., our payment collection partner.

Unless stated otherwise for a specific event, refunds are issued to the original payment method when Prestige Creative Inc. and the banks / e-wallets allow it.

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2. Attendee-initiated cancellations

If you need to cancel a confirmed paid registration:

1. Contact support through the channels in How to request as soon as possible.
2. Include your registration ID (UNIPRO-…), event name, email used at checkout, and reason.

If an event listing or confirmation email states a stricter or clearer cancellation window, that event-specific rule applies for that event.

Partial attendance, no-shows, or changing your mind after the refund window generally do not qualify for a refund, except as required by law or approved as a goodwill exception.

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3. Organizer-cancelled or postponed events

3.1 Cancelled by the organizer

If an event is cancelled and will not be rescheduled, you may request a refund of the ticket / add-on amounts you paid for that event (subject to Section 5 on convenience fees).

3.2 Postponed or rescheduled

If an event is postponed or you are moved to a new schedule:

• Your registration may be transferred to the new date/time when the organizer offers that option; or

We (or the organizer) will communicate material schedule changes using the email or contact details on your registration when practicable.

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4. Failed, incomplete, or duplicate charges

Contact support immediately if:

• You were charged but did not receive a registration ID or confirmation;
• You were charged more than once for the same registration;
• Payment showed success in your bank / e-wallet app but UNI PRO still shows unpaid after a reasonable wait (keep the return page open when instructed; QR confirmation can take a few minutes);
• You paid the wrong amount because of an obvious Platform error.

We will investigate using payment references from Prestige Creative Inc. and our registration logs. Valid duplicate or failed-fulfillment charges will be refunded or corrected. Do not pay a second time until support confirms it is necessary.

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5. Convenience / collection fees

Checkout may show platform fees and/or payment convenience / collection fees in ₱.

Refund eligibility and amounts for those fees follow the rules stated for each event at registration and checkout, and otherwise follow this policy. When a refund is approved for the underlying ticket or add-on, convenience or collection fees are handled according to the same approval and our payment partner’s rules, except for duplicate or erroneous charges.

Bank or e-wallet processing times are outside UNI PRO’s direct control.

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6. Processing timelines

After a refund is approved:

• You will receive confirmation by email when we have processed the request on our side, when practicable.

Refunds are normally returned to the original payment channel. If that channel cannot accept a refund, we will coordinate an alternative with you.

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7. How to request a refund or cancellation

Use any of these support channels:

Channel	Details
Chat	On-site chat widget on https://uniproph.com
Email	support@uniproph.com
Viber	+639666170699

Please include:

• Registration ID (UNIPRO-…)
• Event name and date
• Email and mobile used at registration
• Payment reference from your bank / e-wallet / card statement (if available)
• Whether you want a cancellation only, a refund, or help with a duplicate charge

Related policies: Terms of Use · Privacy Policy